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When Sales Talk Meets Reality: Implementing a Self-Checkout Kiosk
Abstract
Implementing new technology can be challenging when it involves multiple departments across an institution and relies on interoperability with more than one vendor partner. This chapter discusses the implementation of a self-checkout kiosk in the University of Nebraska-Lincoln (UNL) Libraries that also collects fine payments via credit cards. The process took eight months to complete and was interrupted because of several issues caused by miscommunication between vendors, the University departments, and Library staff, and it became further complicated by changes in credit card regulations. This chapter explores the issues that arose from kiosk purchase through implementation and provides recommendations that will help other libraries implementing new technologies.
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