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Workforce Development and E-Competency in Mental Health Services
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Author(s): Simone N. Rodda (Auckland University of Technology, New Zealand), Max W. Abbott (Auckland University of Technology, New Zealand), Nicki A. Dowling (Deakin University, Australia)and Dan I. Lubman (Turning Point and Monash University, Australia)
Copyright: 2017
Pages: 18
Source title:
Workforce Development Theory and Practice in the Mental Health Sector
Source Author(s)/Editor(s): Mark Smith (Te Pou o te Whakaaro Nui: National Workforce Center for Adult Mental Health, Addiction and Disability, New Zealand)and Angela F. Jury (Te Pou o te Whakaaro Nui: National Workforce Center for Adult Mental Health, Addiction and Disability, New Zealand)
DOI: 10.4018/978-1-5225-1874-7.ch014
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Abstract
Online chat and email are two of the most popular ways of providing e-mental health. Online chat is synchronous communication in a virtual chat room where client and counselor meet at the same time. In contrast, email is referred to as asynchronous because it can be accessed without the synchronous presence of client and counselor. There has been a rapid increase in the demand for chat and email over recent years and much of the demand has been met by services that have traditionally provided helplines or crisis support. This chapter provides an overview of the key issues associated with the delivery of e-mental health services and workforce development. This includes an examination of the range of options for providing e-mental health and key issues to consider when working online. The chapter concludes with a brief exploration of issues associated with client suitability for e-mental health via chat and email.
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