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A Critical Evaluation of Enterprise Systems Success Measurement Models

A Critical Evaluation of Enterprise Systems Success Measurement Models
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Author(s): Darshana Sedera (Queensland University of Technology, Australia), Satish Rangaswami (Queensland University of Technology, Australia) and Pavana Mallavaram (Queensland University of Technology, Australia)
Copyright: 2005
Pages: 5
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch160

Abstract

Measuring Enterprise Systems Success is a complex endeavour. Accurately gauging the impacts of Enterprise System requires a detailed understanding of the benefits of Enterprise Systems, appreciation of the multidimensionality, and the development of a correspondent, standardized, validated and robust measurement instrument. Despite the popularity and potential of Enterprise Systems in modern organizations, no acceptably valid and reliable Enterprise System success assessment scale has heretofore been developed. The impacts resulting from ES are arguably difficult to measure. An Enterprise System entails many users ranging from top executives to data entry operators; many applications that span the organization; and a diversity of capabilities and functionality. These contemporary IS characteristics (along with other issues discussed in the literature review section) suggest that existing models of ES/IS success should be used with causion knowing the advantages, disadvatages and the issues with them. This paper attempts to provide three criteria to comprehensively evaluate ES success models. Examples are illustrated with four alternative ES/IS success models.

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