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The Expectance-Confirmation Model of IS Continuance: A Replication in a Scandinavian E-Bank Context

The Expectance-Confirmation Model of IS Continuance: A Replication in a Scandinavian E-Bank Context
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Author(s): Anne Sørebø (Buskerud University College, Norway), Johnny Andreassen (Buskerud University College, Norway) and Roger Karlsson (Buskerud University College, Norway)
Copyright: 2005
Pages: 3
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch050

Abstract

This paper investigates whether Bhattacherjee’s (2001) findings from his test of the Expectation-Confirmation Model of IS continuance in a consumer setting in USA, could be generalized to an equal consumer setting in Scandinavia. To address this issue, the paper starts with a brief description of the Expectation-Confirmation Model of IS continuance. Thereafter the paper describes the empirical approach in the present study. The result indicates that perceptions of benefits (perceived usefulness) may be the key factor to explain consumers’ continuance intentions, also in a different national context. In contrast to Bhattacherjee’s (2001) study, our Scandinavian study does not confirm a relationship between satisfaction and continued intention to use the technology.

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