IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Impact of Interpersonal Conflict Between Managers and Users on Information Systems Success During the Implementation of a New Information System

The Impact of Interpersonal Conflict Between Managers and Users on Information Systems Success During the Implementation of a New Information System
View Free PDF
Author(s): Øystein Sørebø (Buskerud University College, Norway), Tor J. Larson (Norweigan School of Mgt., Norway), Ann-Kristin Elstad (Buskerud University College, Norway) and Anita Gustavsen (Buskerud University College, Norway)
Copyright: 2005
Pages: 4
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch048

Abstract

During the implementation phase, interpersonal conflict among managers and users has a direct influence on information systems success. The theoretical meaning of interpersonal conflict and IS-success is explored as the basis for data collection among 139 users. The analysis shows that interpersonal conflict has a negative influence on ISsuccess.

Body Bottom