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Knowledge Re-Use Situations in an Enterprise Systems Context
Abstract
Following disappointing knowledge capture outcomes during implementation and the consequential inability to effectively re-use that knowledge, information systems managers are recognizing the importance of lifecycle knowledge management as they face the first major upgrade of their organizational enterprise systems. A qualitative study in an Enterprise Systems Application Service Provider provides support for Markus’ Theory of Knowledge Re-use. An extension to Markus’ typology of Primary Data Miner is proposed to explain management’s dominant knowledge re-use situations.
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