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E-Learning Critical Success Factors: An Exploratory Investigation of Student Perceptions
Abstract
Information technology and intense competition are reshaping universities worldwide. Universities have to utilize and integrate information technology in teaching and learning in order to meet the instructors’ and students’ needs. E-learning, one of the tools emerged from information technology, has been integrated in many university programs. There are several factors that need to be considered while developing or implementing university curriculums that offer E-learning based courses. Since e-learning is relatively new learning technology, this paper is intended to identify and measure its critical success factors (CSFs) from student perceptions. In line with the literature, four CSFs were identified and measured, namely instructor characteristics, student characteristics, technology infrastructure, and university support. A sample of 37 class sections with 538 responses was used to validate the proposed elearning CSFs. The results revealed that students perceived instructor characteristics as the most critical factor in e-learning success and adoption followed by information technology infrastructure and university support. The student characteristics factor was perceived as the least critical factor to the success of e-learning.
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