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Technology and Inter-Organizational Trust: Examining Determinants of Post-Adoption Utilization

Technology and Inter-Organizational Trust: Examining Determinants of Post-Adoption Utilization
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Author(s): Susan K. Lippert (Drexel University, USA)
Copyright: 2005
Pages: 4
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch060

Abstract

This study investigates the influence of technology trust and interorganizational trust on first-tier supply chain members’ post-adoption behavior toward a specialized information technology. Drawing upon past innovation diffusion research, a model is proposed and tested based on the Technology Acceptance Model. Field interviews followed by a mail survey were used to collect data from 273 first-tier supply chain members of the second largest U.S. automotive service parts logistics operation. A structural equation model tested the hypothesized relationships confirming the model’s structure. Technology trust and interorganizational trust have an effect on perceived ease of use and perceived usefulness that further affect technology utilization. Implications of this study along with suggestions for future research are provided.

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