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Rethinking Technology-Based Services to Promote Citizen Participation in Urban Mobility
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Author(s): Sérgio Pedro Duarte (University of Porto, Portugal), Jorge Pinho de Sousa (Institute for Systems and Computer Engineering, Technology, and Science, University of Porto, Portugal)and Jorge Freire de Sousa (Institute for Systems and Computer Engineering, Technology, and Science, University of Porto, Portugal)
Copyright: 2023
Volume: 15
Issue: 2
Pages: 20
Source title:
International Journal of Decision Support System Technology (IJDSST)
DOI: 10.4018/IJDSST.315642
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Abstract
Cities are complex and dynamic systems in which a network of actors interact, creating value through different activities. Cities can, therefore, be viewed as service ecosystems. Municipalities take advantage of digitalization to implement a service-dominant logic in urban and mobility planning and management, developing strategies with which citizens, local authorities, and other actors can create value together. While citizens are offered a better service experience, local authorities use citizens' input to improve decision-making processes. This research considers that designing an integrated service supported by an integrated information system can respond to current challenges in decision-making and information access for transport and mobility. Through a multidisciplinary methodological approach, this work proposes some guidelines to design an integrated information system to improve citizens' participation in urban planning and mobility services.
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