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Business Process Offshoring Services in India: Addressing Untapped Opportunities and Policy Implications
Abstract
India is a leading player in the rapidly growing Business Process Offshoring (BPO) services. The Indian BPO market has grown manifold. The Indian BPO industry faces a unique opportunity to enhance its role as a full-service provider. At the same time, there is urgent need to address untapped BPO market opportunities in India. With the above backdrop, this chapter is an attempt to analyse the drivers of BPO services and barriers to BPO services, the job losses and gains, the strengths and weaknesses of Indian companies in BPO services, to identify India's competitors in offshoring business activities, and to draw policy implications to gain from the BPO market using available theoretical literature. The chapter provides a detailed account of the capabilities, opportunities, and growth imperatives for the BPO market in India with significant policy implications for the stakeholders.
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