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Communication, Culture, and Discord: A Lesson in Leadership Failure
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Author(s): Keith Jackson (University of London, UK)and Reema Rasheed (Economic and Social Development Center of Palestine, Palestine)
Copyright: 2016
Pages: 14
Source title:
Handbook of Research on Effective Communication, Leadership, and Conflict Resolution
Source Author(s)/Editor(s): Anthony H. Normore (California State University Dominguez Hills, USA & International Academy of Public safety, USA), Larry W. Long (Illinois State University, USA & International Academy of Public Safety, USA)and Mitch Javidi (North Carolina State University, USA & International Academy of Public Safety, USA)
DOI: 10.4018/978-1-4666-9970-0.ch010
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Abstract
This case study highlights and examines an avoidable failure of management communication and leadership in a non-governmental organization (NGO). The case study draws on a real-life example of a NGO that was established in Palestine with European Union (EU) funding and that became subsequently staffed by a team composed of local Palestinian employees and expatriate non-Palestinians who, as is commonly the case in international NGOs, were appointed to executive management and leadership roles. Overall, this case study highlights processes of cross-cultural communication between the local employees, the expatriate employees, and (indirectly) with senior executives of the EU funding agencies, whose distant yet decisive influence give a broader context to the localized communication and conflict management processes described and analyzed here. Finally, recommendations are made for future research specific to effective communication, leadership and conflict resolution in international organizations generally and in Palestinian organizations specifically.
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