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The Impact of Emotional Intelligence on Employee Retention: A Conceptual Approach From the Lens of Turnover Intentions
Abstract
This literature review examined the impact of emotional intelligence (EI) on employee retention. Emotional intelligence refers to an individual's ability to effectively manage and regulate their own emotions while understanding the emotions of others. The study explores the relationship between EI and turnover intention, highlighting the significance of emotional intelligence in practical outcomes. This chapter examined relevant data from various sources, including research articles, case studies, dissertations, and books. By analysing this corpus of research papers, the authors examined the work conducted in the respective areas. Various studies have demonstrated that high emotional intelligence is associated with various organization's outcomes. The review also considers the role of factors such as employee retention. The findings indicate both positive and negative correlations between emotional intelligence and turnover intention, with some studies showing a significant relationship and others suggesting no substantial correlation.
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