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Effective Engagement and Communication between First-Line Police Supervisors and Police Officers
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Author(s): Brian Ellis (Sacramento Police Department, USA)and Anthony H. Normore (California State University Dominguez Hills, USA & International Academy of Public safety, USA)
Copyright: 2016
Pages: 15
Source title:
Handbook of Research on Effective Communication, Leadership, and Conflict Resolution
Source Author(s)/Editor(s): Anthony H. Normore (California State University Dominguez Hills, USA & International Academy of Public safety, USA), Larry W. Long (Illinois State University, USA & International Academy of Public Safety, USA)and Mitch Javidi (North Carolina State University, USA & International Academy of Public Safety, USA)
DOI: 10.4018/978-1-4666-9970-0.ch025
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Abstract
Leadership is the act of influencing others whereby power comes from things such as referent and reward bases and “have an ethical responsibility to attend to the needs and concerns of followers” (Northouse, 2010, p. 4). In this chapter, the authors highlight the extant literature on organizational leadership and its role in effective communication and engagement processes. The authors focus on first-line supervisors and the impact of communication and engagement on people under their supervision. Employee trait, state, and behavioral constructs coupled with the culture of emotional connection between police officers and the police organization are explored. Further, the authors examine the principles of empowerment including meaningfulness, competence, choice, and impact and its applicability to police leadership. The outcome of the relationship between effective leadership and employee engagement is directly linked to innovation, participation, teamwork, accountability, and the ability to face challenges. Conclusions and recommendations for future research are discussed.
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