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Evaluating Processes and Performance in Virtual Teams
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Author(s): Ying-Chieh Liu (Chaoyang University of Technology, Taiwan), Janice M. Burn (Edith Cowan University, Australia)and Susan Stoney (Edith Cowan University, Australia)
Copyright: 2008
Pages: 12
Source title:
Encyclopedia of Networked and Virtual Organizations
Source Author(s)/Editor(s): Goran D. Putnik (University of Minho, Portugal)and Maria Manuela Cruz-Cunha (Polytechnic Institute of Cavado and Ave, Portugal)
DOI: 10.4018/978-1-59904-885-7.ch071
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Abstract
This article describes a study to analyse the actual processes involved when virtual teams (VTs) undertake specific group tasks. Six VTs were established and communication was monitored through a discussion board. The content was coded using the TEMPO system developed by Futoran et al. (1989), and the communication pattern of each virtual team was analysed. A number of inferences can be drawn which will assist in future performance management.
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