Improving User Satisfaction in VO through Systems Usability

View Sample PDF

Author(s): Dulce Magalhaes de Sá (Universidade Nova de Lisboa, Portugal)
Copyright: 2008
Pages: 6
Source title: Encyclopedia of Networked and Virtual Organizations
Source Author(s)/Editor(s): Goran D. Putnik (University of Minho, Portugal)and Maria Manuela Cruz-Cunha (Polytechnic Institute of Cavado and Ave, Portugal)
DOI: 10.4018/978-1-59904-885-7.ch091

Keywords: Information Science Reference / Media & Communications / Social Computing / Virtual Communities & Virtual Reality

Purchase

View Improving User Satisfaction in VO through Systems Usability on the publisher's website for pricing and purchasing information.

Abstract

The Web-based information systems regarded as a specific type of information system (IS) bring significant advantages to organizations and users because they are tools to manage, disseminate, and obtain knowledge. The advantages or benefits include creation of added value to goods and services, greater safety, better service, competitive advantage, error reduction, improved product quality, improved communication, efficiency, and productivity, greater administrative efficiency, more opportunities, cost reduction, reduction in labor requirements, stronger support to decision-making, stricter control over operations, and better decision choices (Stair, 1996).

The IRMA Community

Research IRM

Improving User Satisfaction in VO through Systems Usability

Purchase

Abstract

Related Content

IRMA Sponsors