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Leading Virtual Teams: Conflict and Communication Challenges for Leaders
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Author(s): Daniel Cochece Davis (Illinois State University, USA)and Nancy M. Scaffidi-Clarke (Mount Saint Mary College, USA)
Copyright: 2016
Pages: 14
Source title:
Handbook of Research on Effective Communication, Leadership, and Conflict Resolution
Source Author(s)/Editor(s): Anthony H. Normore (California State University Dominguez Hills, USA & International Academy of Public safety, USA), Larry W. Long (Illinois State University, USA & International Academy of Public Safety, USA)and Mitch Javidi (North Carolina State University, USA & International Academy of Public Safety, USA)
DOI: 10.4018/978-1-4666-9970-0.ch011
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Abstract
Virtual teams are increasingly common as marketplaces become more global. They offer advantages to employers, including increased time and travel savings, decreased real estate costs, and larger applicant pools. Yet, conflict is inherent in virtual teams, and leaders within virtual teams must confront debilitating conflicts due to technological issues, cultural miscommunication, and restructuring their communication. Though some elements are similar to handling conflict in any team situation, five group factors are especially subject to conflict and manifest differently in effective virtual teams: strategically selecting team members, building effective relationships, fostering trust, facilitating communication, and achieving team goals. Managing any team presents leaders with challenges regarding building relationships, facilitating communication, overcoming barriers and achieving team goals. However, adding geographic distance, cultural differences, and a lack of continuous face-to-face interaction exacerbates these challenges.
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