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Virtual Prowess: The Keys to Effective Virtual Leadership
Abstract
With support from the research literature, this chapter argues that in order to lead effectively in virtual environments, and to achieve virtual prowess, the leaders of Virtual Teams (VTs) need (a) relationship building skills, which include (1) trust, (2) embracing diversity, (3) fostering a team spirit, and the ability to (4) motivate team members. The leaders of VTs must also possess (b) technical skills, which include the ability to use (1) video conferencing software, (2) Instant Messaging (IM) and chatroom software, (3) e-mail, (4) virtual worlds and avatars, and (5) be able to communicate effectively. In addition, leaders of VTs must use their (c) leadership skills and lead with (1) trait emotional intelligence, (2) be able to create an open and supportive environment, (3) lead by example, and (4) resolve conflicts. These four keys, their corresponding skills, as well as their practical applications, are discussed in this chapter.
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