Shalini Kalia is Deputy Director for EMBA (Mumbai) and Associate Professor in the area of Communications and Management at S P Jain School of Global Management (India). In her 15 years of experience in B schools, she has also been associated with IMT Ghaziabad, ICFAI Business School and other B Schools of repute. The role of Admissions Chairperson at IMT Ghaziabad and engagements in admission activities at S P Jain School of Global Management gave her a rich exposure in this domain which germinated the idea of this book. Dr Kalia is a prolific writer and has co-authored 7 books. She has also published several interdisciplinary case studies and research papers in journals of repute and has presented papers in seminars and conferences at national and international level. Her teaching interests include Negotiations, Cross-cultural Communication, Managerial Communication, Soft Skills & Personality Development and Interpersonal Communication. She is also the trainer for Cambridge Business English Certificate (BEC) course that involves LSRW training and was associated for five years with the British Council as BEC examiner for speaking test.