A Framework for Using Crowdsourcing in Government

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Author(s): Benjamin Y. Clark (University of Oregon, USA), Nicholas Zingale (Cleveland State University, USA), Joseph Logan (O-1 Leadership Development, USA)and Jeffrey Brudney (University of North Carolina Wilmington, USA)
Copyright: 2019
Pages: 21
Source title: Social Entrepreneurship: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-8182-6.ch020

Keywords: Business & Management / Business Science Reference / Entrepreneurship / Entrepreneurship & Innovation

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Abstract

Crowdsourcing is a concept in which the crowd is used as a source of labor, idea generation, or problem identification. Crowdsourcing originated in the private sector; though with any good private sector practice it is increasingly being utilized in government. This paper provides an overview of the concept of crowdsourcing, gives examples of its use in the private and public sectors, and develops a framework for how governments can begin to strategize and think about crowdsourcing to solve problems when engaging with citizens. The authors' framework is illustrated with a number of cases from current or past uses of crowdsourcing in government. They conclude with important considerations about how governments should strategize their crowdsourcing efforts.

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