A Model for Connected E-Government in the Digital Age

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Author(s): Qiuyan Fan (Western Sydney University, Australia)
Copyright: 2019
Pages: 11
Source title: Advanced Methodologies and Technologies in Government and Society
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-5225-7661-7.ch020

Keywords: Business Science Reference / Government & Law / Government and Law / Public & Sector Management

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Abstract

Local government in Australia plays an important role in local economies and communities. The chapter reviews e-government development at the local level in Australia and proposes a connected e-government model that aims to increase the quality of government services and improve the effectiveness of local government operations. A framework for developing more connected and responsive e-government at the local level is of paramount importance. Connected government requires not only a user-centric focus for the development of e-government services but also government business process and information integration. Reusable services and connected IT architecture are essential characteristics of connected e-government. The proposed model links to third party efforts, which provides more effective way of developing a more connected e-government by potentially breaking down bureaucratic barriers. As technology evolves, people are demanding access to local government via digital channels. The proposed model adopts an integrated multichannel service delivery approach to connected e-government.

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