A Young Consumer's Inclination of Mobile Wallets Gateway for Cashless Payment

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Author(s): Kishlay Kumar (Sarala Birla University, India), Dimpal Singhania (Sarala Birla University, India), Karan Pratap Singh (Sarala Birla University, India), Puja Mishra (Sarala Birla University, India)and Praveen Chandra Jha (Birla Institute of Technology, India)
Copyright: 2023
Pages: 21
Source title: Handbook of Research on Technological Advances of Library and Information Science in Industry 5.0
Source Author(s)/Editor(s): Barbara Jane Holland (Independent Researcher, USA)
DOI: 10.4018/978-1-6684-4755-0.ch003

Keywords: Information Science Reference / Knowledge Management and Library Science / Library Science / Technology Adoption & Evolution

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Abstract

Today's world is absorbed by digital technology and developments. From daily bread to business, from home to office, the implementation of electronic devices has become an integral part of life. The wallet has transformed the global payments ecosystem by offering multiple digital services, from utility payments to e-tailing. After demonetization, e-payment systems, mainly mobile wallets, have become a popular means of conducting transactions without physical presence. This study was conducted on consumer preferences, satisfaction, and issues when using mobile wallets for cashless payment. The study used the chi-square method to analyze and interpret the primary data of 80 respondents. The study implies that today's life is more important to mobile wallets such as Paytm, MobiKwik, Bhim, and free charge.

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A Young Consumer's Inclination of Mobile Wallets Gateway for Cashless Payment

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