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An Overview of E-Government Technological Divide in Developing Countries
Abstract
This chapter presents an overview of e-Government technological divide in developing countries. Technological divide here does not consist simply of telecommunications and computer equipment (i.e. ICTs), but it is also e-Readiness (i.e. the available capacity as indicated by workforce capacity to build, deploy, and maintain ICT infrastructure), ICT literacy (using digital technology, communication tools, and/or networks appropriately to access, manage, integrate, evaluate, and create information), e-Inclusion and/or e-Exclusion (i.e. no one is left behind in enjoying the benefits of ICT), etc., which are factors also necessary in order for people to be able to use and benefit from e-Government applications. Most of the currently published works on e-Government strategies are based on successful experiences from developed countries, which may not be directly applicable to developing countries. Based on a literature review, this chapter reveals the status of e-Government technological divide in developing countries and also underscores the challenges associated with e-Government in developing countries, thus bringing to the limelight the factors that influence the growth of the technological divide and different approaches that have been put in place to overcome the divide. In conclusion, this chapter advocates education and training, local content development, enhancing network infrastructure, and capacity building, among others, as ways of bridging the divide.
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