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Application of Multi-Methods in Understanding Knowledge Retention in the Cross-Border Mergers of the Telecommunications Industry in Lesotho
Abstract
The chapter is about the adoption of a multi-methods in a quantitative case study of retaining knowledge in the cross-border mergers of the telecommunications industry of Lesotho. The chapter explains how multi-method was applied in the study and also provides reasons for that. This study triangulated questionnaires and interviews as the instruments of data collection, and the aim was ensure validity and reliability. Using multi-methods study is advantageous because of its ability to counterbalance the weaknesses of a single method. The limitations of a single method are usually the strengths of another method.
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