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Artificial Intelligence in Mental Health: The Novel Use of Chatbots to Support Trainee Counsellors and Recovering Addicts
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Author(s): Lisa Ogilvie (University of Bolton, UK), Julie Prescott (University of Bolton, UK), Terry Hanley (University of Manchester, UK)and Jerome Carson (University of Bolton, UK)
Copyright: 2022
Pages: 24
Source title:
Digital Innovations for Mental Health Support
Source Author(s)/Editor(s): Julie Prescott (University of Bolton, UK)
DOI: 10.4018/978-1-7998-7991-6.ch013
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Abstract
Chatbots are programmed conversational agents that emulate communication systematically using natural language processing. They can be programmed to assume a range of roles where regular human interaction occurs. Within mental health services, they are not as well represented as in other areas of healthcare, with research suggesting that uptake has been hindered by concerns over the accuracy of the information they provide, undeveloped technology, lack of adherence to an ethical framework, and the unconvincing portrayal of human authenticity. Technological improvements have addressed some of these concerns, and as the resultant solution choice increases, the potential for chatbots within mental health is receiving greater attention. In this chapter, two novel uses for chatbots are showcased. Foxbot, a recovery friend, accessible at the point of need to help mitigate some of the common risk factors to sustaining addiction recovery; and ERIC, a counselling client who allows trainee counsellors to practise their counselling skills without having to enlist an actual client.
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