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Assessing Workflow Ability of ERP and WfM Systems for Implementing Business Processes
Abstract
Automation of a business process can be obtained by using a workflow management system or ERP system embedding workflow functionalities. The wider diffusion of ERP systems tends to favor the latter solution. There are several practical limitations of most ERP systems when automating business processes. To date, there is a lack of empirical studies aiming at achieving an evidence of these limitations. This chapter reports a study assessing the “workflow ability” of ERP systems and comparing this with that of Workflow Management Systems. Then, an empirical study was conducted regarding two different case studies. The correctness and completeness of the process models implemented using ERP and WfM systems were evaluated and analyzed.
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