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Balanced Scorecard Concepts, Technology, and Applications
Abstract
The balanced scorecard (BSC) harnesses the potential of checking and verifying the status of a company by evaluating and carefully assessing strategic aspects beyond the purely financial indicators. The significant impact of the BSC from a business standpoint has brought critical mass in use and the emergence of a number of technologies that will make a technology-supported BSC a reality. This article presents an overview of the concept and its history, evolution, major applications, and implications with a particular emphasis in decision making and decision support technologies.
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