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Banking for the Future: Starting Anew
Abstract
This chapter presents the case of a bank that was established in late 1973 by an initiative from the Government, as a joint venture between the Ministry of Finance, the Central Bank, all commercial banks registered in the country, insurance companies, and some large industrial investment firms. The chapter presents the before and after analysis of IT readiness in the bank. Through the analysis it was realised that the use of IS/IT in the Bank is well behind that normally expected from a bank, which is set up to promote the industrial sector of a major finance centre. The Bank management needs to recognise that technology is changing too fast for the non-specialist to keep up. It is therefore an essential part of a truly professional relationship between a business and its IS/IT staff that they help management to understand that business opportunities which would arise from IS/IT utilization in new areas such as electronic commerce. This vision does not exist in the Bank, at least not in those professionals whose position would give them the necessary influence. This means that the Bank’s top management need is to consider IS/IT as a strategic tool to achieve a competitive edge in pursuing the Bank’s goals.
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