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Benchmarking Human Resource Information Systems
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Author(s): Herwig Ostermann (University for Health Sciences, Medical Informatics, and Technology, Austria), Bettina Staudinger (University for Health Sciences, Medical Informatics, and Technology, Austria)and Roland Staudinger (University for Health Sciences, Medical Informatics, and Technology, Austria)
Copyright: 2009
Pages: 10
Source title:
Encyclopedia of Human Resources Information Systems: Challenges in e-HRM
Source Author(s)/Editor(s): Teresa Torres-Coronas (Universitat Rovira i Virgili, Spain)and Mario Arias-Oliva (Universitat Rovira i Virgili, Catalonia, Spain)
DOI: 10.4018/978-1-59904-883-3.ch014
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Abstract
In its most general term a benchmark represents a point of reference from which measurements can be conducted. Translated into a business context, benchmarks may thus serve as “measurements to gauge the performance of a function, operation, or business relative to others” (Bogan & English, 1994, p. 4). Based on that understanding of performance measurement, the essential business concept of the activity of benchmarking can be defined as the continuous and systematic process of improving strategies, functions, operations, systems, products or services by measuring, comparing and analyzing relevant benchmarks in order to produce superior business performance and outperform competitors (Böhnert, 1999; Ellis & Moore, 2006; Guo, Abir, Thengxiang, & Gelfin, 2007; Haverty & Gorton, 2006; Purdum, 2007; Schmitz, 1998; Spendolini, 1992). As human resource information systems (HRIS) are generally regarded as a key facilitator in promoting and securing the efficiency and effectiveness of the human resource (HR) function and are therefore also thought to represent a performance-critical key element of contemporary human resource management (HRM) (Cummings & Marcus, 1994; Hendrickson, 2003; James, 1997), benchmarking activities show the potential to generate valuable information for the management of HRIS. This information derived from the process of comparison to other business information systems or functions may support the buying decision for a new HRIS and represent an essential stimulus for implementation, design, or maintenance activities in order to ensure superior HR and overall business performance.
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