Best Practices: Developing Communities that Provide Business Value

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Author(s): Wesley C. Vestal (American Productivity & Quality Center, USA)and Kimberly Lopez (American Productivity & Quality Center, USA)
Copyright: 2004
Pages: 8
Source title: Knowledge Networks: Innovation Through Communities of Practice
Source Author(s)/Editor(s): Paul Hildreth (Independent Knowledge Management Consultant, UK)and Chris Kimble (University of York, United Kingdom)
DOI: 10.4018/978-1-59140-200-8.ch013

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

Organizations continually look for ways to do more with less. One of the most important methods today for helping improve the company bottom line involves linking experts in Communities of Practice to find, share and validate best practices, ideas and solutions. This chapter examines how several best-practice organizations select Communities of Practice, provide support for their ongoing work, develop specialized roles to sustain their efforts, and use technology to bolster the rich tacit knowledge exchange offered by these entities. APQC has also developed a list of critical success factors for Communities of Practice and questions to help organizations develop those factors from its research on Knowledge Management over the last eight years.

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