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Big Data and Innovation in the Delivery of Public Services: The Case of Predictive Policing in Kent
Abstract
This chapter aims to discuss the role of Information and Communication Technologies (ICTs)—especially of the so-called Big Data—in the innovation of public service delivery. After reviewing the relevant literature on innovation and innovation diffusion in the public sector and the rise of Big Data, the chapter presents a narrative of the case of the adoption and implementation of predictive policing in Kent County Police, UK, as an instance of (early) application of Big Data in public sector organizations. On the whole, the analysis of the case suggests that past conditions and adoption strategies play an important role in the introduction and acceptance of innovative work practices that exploit the potential of contemporary ICTs.
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