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E-Business Investment Evaluation and Outsourcing Practices in Australian and Taiwanese Hospitals: A Comparative Study

E-Business Investment Evaluation and Outsourcing Practices in Australian and Taiwanese Hospitals: A Comparative Study
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Author(s): Chad Lin (Curtin University, Australia), Geoffrey Jalleh (Curtin University, Australia) and Yu-An Huang (National Chi Nan University, Taiwan)
Copyright: 2013
Pages: 23
Source title: Research and Development in E-Business through Service-Oriented Solutions
Source Author(s)/Editor(s): Katalin Tarnay (University of Pannonia, Hungary & Budapest University of Technology and Economics, Hungary), Sandor Imre (Budapest University of Technology and Economics, Hungary) and Lai Xu (Bournemouth University, UK)
DOI: 10.4018/978-1-4666-4181-5.ch012

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Abstract

In recent years, hospitals have come to realize that they can only compete with competitors through the efficient use of their IT/e-business resources. Hospital executives are becoming increasingly aware of challenges and opportunities in order to be more efficient and effective in delivering healthcare services to their patients. To remain competitive, hospitals must enhance and maintain their IT/e-business systems through both internal and non-internal sourcing activities. As in other industries, the management of outsourcing contracts has become one of the top key management issues for hospital executives during the last decade. Therefore, the main objectives of this study are: (1) to examine current practices and norms in managing and evaluating e-business investments and outsourcing contracts in Australian and Taiwanese hospitals; and (2) to identify key issues or challenges in managing and evaluating e-business investments and outsourcing contracts in Australian and Taiwanese hospitals. A key contribution of this study is the identification and examination of key e-business investment evaluation and outsourcing practice issues and challenges faced by the Australian and Taiwanese hospitals.

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