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Business Process Improvement and Knowledge Sharing
Abstract
As we have seen earlier in this book, knowledge, whether stored in the brain, computer databases, or other storage media, is more often than not used for the processing of information. Information processing, in turn, has been identified as the main reason organizations exist1 (Galbraith, 1973). That is, purposeful organization of people, capital, and other resources is necessary so information processing can be done efficiently and effectively. Information processing, in turn, is seen as a fundamental step in the generation and delivery of products and services by organizations to their customers.
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