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Business Process Management and Six Sigma: Leveraging the Synergistic Relationship

Business Process Management and Six Sigma: Leveraging the Synergistic Relationship
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Author(s): Suresh Subramoniam (College of Engineering, Trivandrum, India), Venky Shankararaman (Singapore Management University, Singapore), K. V. Krishnankutty (College of Engineering, Trivandrum, India) and Ravi Chinta (Xavier University, USA)
Copyright: 2012
Pages: 16
Source title: Business Enterprise, Process, and Technology Management: Models and Applications
Source Author(s)/Editor(s): Venky Shankararaman (Singapore Management University, Singapore), J. Leon Zhao (City University of Hong Kong, Hong Kong) and Jae Kyu Lee (Korea Advanced Institute of Science and Technology, Republic of Korea)
DOI: 10.4018/978-1-4666-0249-6.ch005

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Abstract

In this chapter, the authors establish the existence of a synergistic relationship between two complementary methodologies, Business Process Management (BPM) and Six Sigma, through literature review and suggest methods to exploit the same. Six Sigma provides incremental improvement through its analytical abilities and is complemented by BPM which provides the data from the ongoing processes on a real time basis. The authors discuss two perspectives on how to synergize these methodologies. Firstly, achieve hybrid BPM-Six Sigma by substituting Improve and Manage steps of BPM with the DMAIC of Six Sigma methodology. Secondly, utilize Six Sigma methodology for analysis on data generated by BPM. The application of the integration of BPM and Six Sigma is presented through case studies from financial services companies. The authors also present the key features of BPM tools that can assist Six Sigma in every phase of its implementation.

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