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Business Process Reengineering for the Use of Distance Learning at Bell Canada

Business Process Reengineering for the Use of Distance Learning at Bell Canada

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Author(s): T. Whalen (Bell Learning Systems, Canada)and D. Wright (University of Ottawa, Canada)
Copyright: 2006
Pages: 18
Source title: Cases on Information Technology and Business Process Reengineering
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-396-0.ch010

Keywords: Business & Management / Business Information Systems / Business Process Management / Business Science Reference

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Abstract

This case describes the Bell Online Institute (BOLI) which represents a radical change to the way Bell Canada provides internal training to its 35,000 employees. BOLI specializes in Web-based training, one type of technology-enabled (distance) learning.

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