California State University, East Bay

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Author(s): Aline Soules (University Libraries, California State University, East Bay, USA)
Copyright: 2013
Pages: 19
Source title: Library Reference Services and Information Literacy: Models for Academic Institutions
Source Author(s)/Editor(s): Rosanne M. Cordell (Northern Illinois University, USA)
DOI: 10.4018/978-1-4666-4241-6.ch010

Keywords: Information Science Reference / Knowledge Management / Library & Information Science / Library Science

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Abstract

At California State University, East Bay, reference is one component of a comprehensive instructional program in information literacy. Based on this approach, the focus of reference is on teachable moments on a just-in-time basis rather than a means by which users, primarily students, are simply provided with answers to their questions. This chapter provides a description of the role of reference within that context and describes the various services offered.

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