Capturing Distributed Contributions to an Informal Work Process: A Hospital Facility Case Study

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Author(s): Cláudio Miguel Sapateiro (Polytechnic Institute of Setúbal, Portugal)and Sérgio Grosso (Cabovisão, Portugal)
Copyright: 2010
Pages: 15
Source title: Handbook of Research on Developments in E-Health and Telemedicine: Technological and Social Perspectives
Source Author(s)/Editor(s): Maria Manuela Cruz-Cunha (Polytechnic Institute of Cavado and Ave, Portugal), Antonio J. Tavares (Polytechnic Institute of Cavado and Ave, Portugal)and Ricardo Simoes (Polytechnic Institute of Cavado and Ave and University of Minho, Portugal)
DOI: 10.4018/978-1-61520-670-4.ch054

Keywords: Health Information Systems / Medical Information Science Reference / Medical Technologies / Medicine & Healthcare

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Abstract

Beside formalized work processes, organizations also present work processes that aren’t a priori formalized and often rely heavily on tacit knowledge and experience distributed among involved actors. To develop information systems (IS) to assist such work processes is a challenging task. The traditional approaches for modeling often reveal short in emergent and informal work processes which are hardly elicited in requirements phase. In this work we’ve focus in the collaborative dimension of an informal work process to develop a IS aiming to improve the outcome of such process. Teams shared awareness was used as coordination and control mechanism for a loosely coupled collaboration model. The implementation of the proposed conceptual approach in a hospital facility is reported.

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Capturing Distributed Contributions to an Informal Work Process: A Hospital Facility Case Study

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