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Abstract
The production planning system described earlier carried specific features ofproduction planning at EA Cakes Ltd. Standard software, on the other hand,by definition, comprises programmes developed for an anonymous market.The question is: Can a standard software system like SAP give adequatecomputer support to an individually designed business management system?A team from IT specialists and production planning personnel was formed fordesigning computer support for the new production planning system businessprocesses.Thinking in terms of business processes helps managers to look at theirorganisation from the customer’s perspective. Usually a business processinvolves several functional areas and functions within those areas. Thus, abusiness process is cross-functional. Definitely, this is the case of the produc-tion planning at EA Cakes Ltd.
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