Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Case Studies in Customization of E-Health Services

Case Studies in Customization of E-Health Services
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Author(s): Dimitris K. Kardaras (Athens University of Economics and Business, Greece) and Bill Karakostas (City University, London, UK)
Copyright: 2013
Pages: 19
Source title: User-Driven Healthcare: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-2770-3.ch051


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This chapter discusses existing service customization projects in the health sector. It first defines e-health and compiles a list of personal health management applications that range from those that provide access to electronic health records and health information, to community interaction and social media environments, and finally to decision support tools for disease management. It presents examples of e-health services that have adopted customization/ personalization techniques as the means to provide better service, such as those from the National Health System (NHS) in the UK, and online portals such as Healthspace, DiasNet, and others. This chapter concludes with the presentation of a framework for acceptance of personalized e-health services by patients and citizens.

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