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A Case Study of IT Chargeback in a Government Agency

A Case Study of IT Chargeback in a Government Agency

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Author(s): Dana Edberg (University of Nevada, USA)and William L. Kuechler (University of Nevada, USA)
Copyright: 2004
Pages: 18
Source title: Annals of Cases on Information Technology: Volume 6
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-259-6.ch030

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

This case study describes the implementation of an IT chargeback system within Nevadas Department of Public Safety. The development and deployment of the system is explained within the context of the legislative mandates for the department. Both the benefits and the substantial number of problems introduced by the system are identified.

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