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Citizen Web Empowerment across Italian Cities: A Benchmarking Approach
Abstract
This chapter summarizes the results of a research project aimed to enlighten the issue of citizens’ empowerment through municipalities’ Web portals. The study was designed in order to: (a) provide some key-elements to define the content of an efficient Web strategy for municipalities, with specific focus on the issue of citizens empowerment, (b) benchmark the degree of citizen empowerment of public administrations’ Websites across Italian Municipalities through the adoption of a revised version of Citizens Web Empowerment Index (CWEI) for the assessment of the official Web portals of the 104 Italian cities with over 60,000 inhabitants.
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