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Complex Organizations and Information Systems
Abstract
In modern organizations, information, and particularly knowledge, is known to be the most strategically important resource. The defining characteristics of modern organizational forms are purported to be flatter hierarchies, decentralized decision making, greater capacity for tolerance of ambiguity, permeable boundaries, capacity for renewal, self-organizing units, continual change, and an increasingly complex environment (Daft & Lewin, 1993; Warne, Ali, Bopping, Hart, & Pascoe, 2004). Yet, many systems that are developed to support organizational activities continue to fail at an alarming rate (Hart & Warne, 2005; Warne, 2002). Many explanations have been offered for such failures (e.g., DeLone & McLean, 1992; Fortune & Peters, 2005; Lyytinen & Hirschheim, 1987; Sauer, 1993; Warne, 2002), but contradictions and stresses continue to confound organizations and their use of information and communications technology (ICT). The challenge for information systems (IS) research and practice is to articulate an organizational paradigm, including its structures, forms, and systems, that will enable the organization to be agile, innovative, and have the capacity to learn. This article discusses some of the parameters for a new contemporary model for organizations.
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