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A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)

A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)

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Author(s): David Paper (Utah State University, USA)and Steve Dickinson (Caterpillar, Inc., USA)
Copyright: 2006
Pages: 15
Source title: Cases on Information Technology and Business Process Reengineering
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-396-8.ch012

Keywords: Business & Management / Business Information Systems / Business Process Management / Business Science Reference

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Abstract

This case, coauthored by a process improvement manager, looks at business process reengineering (BPR) and discusses how it has received considerable attention from the management information systems (MIS) community. However, dramatic improvements touted by BPR advocates have failed to materialize in many organizations

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