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Coping with Complexity: Exploring Modularity and Flexibility in IT Infrastructure Adaptation
Abstract
This chapter explores issues associated with the implementation of Enterprise Resource Planning (ERP) in process industries and the inherent tension between control and flexibility in IT infrastructures. A qualitative case study of the alignment between organizational elements and the ERP system was conducted. The study illustrates the complexities involved with IT infrastructure adaptation and the extensive organizational consequences accompanying process and data standardization. The main contribution to the body of knowledge on IT infrastructure is a suggestion that fit between the inherent standardization an ERP system conveys and processes in the host organization are key aspects, hence implementation is more likely to contribute with desired effects in relation to stable and universal processes. A prerequisite for accomplishing limitation of the scope of ERP systems to these processes is a truly modular system.
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