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Crisis Management and Social Media Platforms: A Review and Future Research Agenda
Abstract
Performing crisis management (CM) through social media platforms (SMP) is the modern way of handling crisis events. The chapter aims to identify core research on CM along SMP. By employing bibliometric network analysis, the authors aim to review published works in Scopus-indexed journals from the year 2019 to 2023. Scopus database and VOS (visualizing scientific landscapes) viewer have been combinedly used to identify the most influential journals, top-ranking countries, and institutions, most cited articles, most occurred keywords, and the pattern of authorship in CM along SMP publications. The present study undertakes a pioneering bibliometric analysis aimed at exploring scholarly publications on the field of CM facilitated through SMP. To the authors' knowledge, this work is the first study to use a bibliometric approach to research this area, thereby contributing to the nascent literature on the subject. The unique insights garnered from this analysis are expected to provide valuable guidance to researchers and scholars interested in this emerging field.
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