Designing and Evaluating Web Interaction for Older Users

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Author(s): Gabriella Spinelli (Brunel University, UK)and Seema Jain (Brunel University, UK and Age UK, UK)
Copyright: 2014
Pages: 27
Source title: Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction
Source Author(s)/Editor(s): Denis Yannacopoulos (Technological Educational Institute of Piraeus, Greece), Panagiotis Manolitzas (Technical University of Crete, Greece), Nikolaos Matsatsinis (Technical University of Crete, Greece)and Evangelos Grigoroudis (Technical University of Crete, Greece)
DOI: 10.4018/978-1-4666-5129-6.ch011

Keywords: Computer Science & IT / Information Science Reference / Web Technologies / Web Technologies & Engineering

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Abstract

With the unprecedented changes in demographic structure, the ageing population is becoming a more powerful and attractive audience for Web-based services. To provide this group with satisfying user experiences, it is necessary to understand the impact that the ageing process has on abilities, needs, and expectations. While researchers and practitioners can apply inclusive design and methods to centre the development of Internet-based services around lifestyle and behaviours of the ageing population, it is also important to consider what innovations can be introduced to online services to make them more attractive and sustainably adopted among older people. The chapter is centred on issues affecting the online experience of users in later life: physical and cognitive abilities, aspirations, and constraints. It then provides an overview of the methods inspired by User-Centred Design. Finally, it considers challenges that go beyond the remit of design but still powerfully affect the Web experience of older users.

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