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Designing E-Government Platforms using Systems Thinking Perspectives and Performance Measurement Frameworks
Abstract
This chapter intends to present information systems philosophies on design of affluent e-Government platform design. The chapter looks at e-Government platform design in two ways. First, it looks at it as a prevailing concept and philosophy that emanate through the combination of literature in the academic disciplines of government and governance, ICT and information society, and e-Business. Hence, the chapter argues that these fields of study provided the theoretical basis influencing e-Government platform design. Second, the chapter proposes that if the philosophies embedded in the literature dealing with systems thinking and performance measurement are included as part of the theories for e-Government conceptualization, this may culminate into developing a new philosophy. This philosophy may be based on asking relevant and appropriate socio-cultural questions that may facilitate the design of better e-Government platforms. The chapter proposes a model for incorporating the said philosophical standpoints into actual e-Government design. The anticipation is that such a platform may culminate into e-Government platforms that may meet social requirements necessary for requisite e-Government platforms.
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