Digital Business Transformation in the Banking Sector

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Author(s): José Campino (ISCTE – Instituto Universitário de Lisboa, Portugal), Ana Brochado (ISCTE – Instituto Universitário de Lisboa, Portugal)and Álvaro Rosa (ISCTE – Instituto Universitário de Lisboa, Portugal)
Copyright: 2020
Pages: 37
Source title: Dynamic Strategic Thinking for Improved Competitiveness and Performance
Source Author(s)/Editor(s): Georgette Andraz (CEFAGE, University of Algarve, Portugal), Helder Carrasqueira (University of Algarve, Portugal & CiTUR, Portugal), Rosaria Pereira (University of Algarve, Portugal)and Rita Baleiro (University of the Algarve, Portugal & CiTUR, Portugal)
DOI: 10.4018/978-1-7998-4552-2.ch003

Keywords: Business & Management / Business and Organizational Research / Business Process Management / Business Science Reference

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Abstract

Financial technology companies (fintechs) have gained tremendous importance in the last decade and particularly in the last four years. They have contributed with disruptive technological solutions and provided not only complementary but also substitute products to the traditional banking sector. New incumbents have been challenging banks already established and forced them to innovate in order to remain competitive. Indeed, banks have a heavy burden of slow processes, costly business models, and few innovative solutions. The authors collected 100 articles from Scopus related with the fintech and bank topics. This study adopted a hybrid design comprising a systematic qualitative review methods and narrative, supplemented by semantic network analysis. Based on the results of the systematic literature review, the authors explored the impacts that fintechs have had on traditional banking sector.

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Digital Business Transformation in the Banking Sector

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