Digital Transformation in Higher Education Institutions

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Author(s): Siti Nurbarizah Haji Mohammad Azari (Universiti Brunei Darussalam, Brunei)
Copyright: 2023
Pages: 24
Source title: Digital Psychology’s Impact on Business and Society
Source Author(s)/Editor(s): Muhammad Anshari (Universiti Brunei Darussalam, Brunei), Abdur Razzaq (Universitas Islam Negeri Raden Fatah Palembang, Indonesia), Mia Fithriyah (Indonesia Open University, Indonesia)and Akmal Nasri Kamal (Universiti Brunei Darussalam, Brunei)
DOI: 10.4018/978-1-6684-6108-2.ch010

Keywords: Human Aspects of Technology / Human Behavior & Psychology / Information Science Reference / Social Sciences & Humanities

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Abstract

This chapter aims to explore the digital transformation in higher education institutions, especially in regards to the increased use of e-learning in recent years by identifying the parties who are affected by the transformation and the challenges people may face in implementing the use of e-learning. By using the CATWOE analysis technique, it identified that the main parties that are affected by this transformation into e-learning are the students and teachers of higher education institutions and to an extent the institutions themselves. Furthermore, through the construction of the fishbone diagram, it identified the main issues of implementing e-learning: cost, internet connectivity, lack of interaction, suitability of e-learning, and lack of knowledge. As the parties affected and challenges have been identified, this study can be used to improve e-learning processes in the future.

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