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Digital Transformation in the Public Sector: Electronic Procurement in Portugal
Abstract
Digital transformation in the public sector is an inevitable requirement for governments due to the growing complexity and interconnections of information systems, and to the demands of citizens, who are becoming better informed and are increasingly looking to more agile and innovative services. However, despite the willingness of many governments and public institutions, the results do not always tally with the original objectives. In the case of public procurement in Portugal, it could be said that digital transformation experience had an unexpected success in the European context, through a business model that is still quite unique in Europe. This result is much owed to the strong political determination, the experience gained from pilot projects, and to the involvement of many stakeholders, who contributed, in a consistent and innovative way, to the definition of the system. The system is not perfect: there are many challenges that need to be addressed in the coming years. Yet, it has enabled the Portuguese public administration to significantly grow in the digital era, so that today the State has a database containing structure information about public procurement, which is a unique case in many countries.
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