Digitally Empowered Workers and Authentic Leaders: The Capabilities Required for Digital Services

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Author(s): Joseph Crawford (University of Tasmania, Australia)and Kerryn Butler-Henderson (University of Tasmania, Australia)
Copyright: 2021
Pages: 22
Source title: Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-7297-9.ch079

Keywords: Business and Organizational Research / Business Science Reference / Knowledge Management and Library Science / Technology Adoption & Evolution

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Abstract

The digital era has catalyzed the contemporary workforce and workplace. Employees are now required to develop skills that may be outdated in a matter of years, and be consciously aware that their society is evolving rapidly. This Chapter conceptualizes the characteristics of a digitally empowered worker to encompass awareness, creativity, agility, and a positive learning orientation. In doing so, the authors consider the way in which an authentic leader and authentic follower may influence the development of the digitally empowered. Authors present a model and its impact on digital innovation and digital productivity.

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Digitally Empowered Workers and Authentic Leaders: The Capabilities Required for Digital Services

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